This privacy notice tells you what to expect us to do with your personal information.
Contact Details
Telephone
01183111212
Email
info@twinfortsproperty.co.uk
What Information We Collect, Use, And Why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Account information
Website user information (including user journeys and cookie tracking)
Call recordings
Records of meetings and decisions
Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Account information, including registration details
Marketing preferences
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Call recordings
IP addresses
Website and app user journey information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Account information
Call recordings
Correspondence
Lawful Bases And Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your Right Of Access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your Right To Rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your Right To Erasure – You have the right to ask us to delete your personal information.
Your Right To Restriction Of Processing – You have the right to ask us to limit how we can use your personal information.
Your Right To Object To Processing – You have the right to object to the processing of your personal data.
Your Right To Data Portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your Right To Withdraw Consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases For The Collection And Use Of Your Data
Our lawful bases for collecting or using personal information to provide services and goods are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
In our legitimate interests of keeping customers up to date with goods and services
Increase awareness of us within the market
Making promotional offers and generating new business
Building and maintaining loyalty or market share
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where We Get Personal Information From
Directly from you
Suppliers and service providers
How Long We Keep Information
We will keep information about you for a maximum of 6 years after the end of our relationship with you unless obligations to our regulators require otherwise or we are required to remove such data from our records.
Who We Share Information With
Others we share personal information with:
Professional or legal advisors
Relevant regulatory authorities
Warranty and guarantee providers
Professional consultants
Organisations we’re legally obliged to share personal information with
Publicly on our website, social media or other marketing and information media
Suppliers and service providers
How To Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
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Changes To Our Privacy Notice
This Privacy Notice may be updated from time to time. Please check back frequently to see any updates or changes to our Privacy Notice.
Last updated: 16th March 2025
Copyright © 2025 Twin Forts Property Group Limited. All Rights Reserved.
Twin Forts Property Group Ltd, a Limited Company registered in England, company number 16245400, whose registered office is Station House, 50 North Street, Havant, Hampshire. PO9 1QU.
